Configuration Profiles
The Configuration Profiles tab in your Site24x7 MSP account lets you manage threshold, notification, location profiles, and email templates across all your customer accounts - from a single place. Currently, we support the following configuration profiles:
- Location Profile
- Threshold and Availability
- Notification Profile
- Email Template
- Server Monitor Settings
Location Profile
Choose from a wide range of IPv4 and IPv6 supported monitoring locations around the world and set locations to monitor your resources. To add a location profile,
- Log in to Site24x7 MSP client.
- Go to Admin > Configuration Profiles > Location Profile (+).
- Provide a Display Name and select the Primary and Secondary Locations.
- Save your profile. The profile settings will be applied across all customer accounts.
When a new profile is added/an existing profile is updated, please wait for a few minutes for the sync to customer accounts to complete successfully. In case of any failure to update, an email would be sent to the user who performed this action.
Threshold and Availability
Set thresholds and be notified when a specific resource exceeds the configured value. You can choose to change the monitor status to Trouble or Critical when a threshold is breached. To add a threshold profile,
- Log in to Site24x7 MSP client.
- Go to Admin > Configuration Profiles > Threshold and Availability (+).
- Select the Monitor Type, provide a Display Name, and set threshold values for the desired metrics.
- Save your profile. The profile settings will be applied across all customer accounts.
When a new profile is added/an existing profile is updated, please wait for a few minutes for the sync to customer accounts to complete successfully. In case of any failure to update, an email would be sent to the user who performed this action.
Notification Profile
Define your notification rule and decide when and to whom alerts have to be sent out. The User Alert Groups are notified based on the settings defined here. To add a notification profile,
- Log in to Site24x7 MSP client.
- Go to Admin > Configuration Profiles > Notification Profile (+).
- Provide a Display Name, and set your notification preferences.
Note
Escalation Settings is not supported at the MSP account level. You can configure these settings for each of your customer accounts individually. These settings will not be overwritten during profile sync.
- Save your profile. The profile settings will be applied across all customer accounts.
When a new profile is added/an existing profile is updated, please wait for a few minutes for the sync to customer accounts to complete successfully. In case of any failure to update, an email would be sent to the user who performed this action.
Email Template
Customize the content of alert emails sent. You can associate an email template to a Notification Profile, which in turn is associated to a monitor. To add an email template,
- Log in to Site24x7 MSP client.
- Go to Admin > ConfigurationProfiles > Email Template (+).
- Provide a Display Name, and mention the Subject and Content of the email.
- Save your profile. The profile settings will be applied across all customer accounts.
When a new profile is added/an existing profile is updated, please wait for a few minutes for the sync to customer accounts to complete successfully. In case of any failure to update, an email would be sent to the user who performed this action.
Server Monitor Settings
Set server monitor related preferences and settings. The changes made in the server settings in MSP level will reflect in customer levels as well.
